Problem 01
Fragmented global coordination
- Problem
- Testing ownership, status, support resources, and escalation paths were distributed across teams and time zones.
- Task
- Centralize smoke testing and UAT coordination across four global teams while supporting a 24/7 follow-the-sun process.
- Solution
- Built a command-center workflow that connected schedules, task lists, issue logs, meeting links, support links, and progress views.